vischu.com
Support
Tailored to your needs
Free for your hosting, but don't forget your website and applications!
If you have a hosting account with us, you will be happy to know that we offer continues support via email, telephone and our support ticket system. All hosting support is free and covers any questions you may have regarding the setup of your hosting, email, security, domainnames and settings etc.
The free support does not cover issues regarding the websites and/or Aware IM applications that we may have build for you. Don't forget, the key to a successful website lies in its content and actuality. Keeping your website up to date will increase the traffic to your website. This is something many of our customers do themselfes. You may also want your site to be listed in search engines. vischu.com can help you there too. Our tips are free, but if you want us to do the work for you, we will need to charge you a fee.
Keeping your website up to date not only applies to your content, it also applies to the CMS environment. Hackers are increasingly attacking websites that are based on popular content management systems like WordPress and Joomla! The CMS and the suppliers of plugins that you may use, frequently update their software, especially if security issues are involved. Therefor it is highly recommended that you check for updates frequently. You may also want to consider having a support contract with us. Thus you don't have to worry, we take care of all essential maintenance for you.

Customer Support
vischu.com offers continues customer support via email and our support ticket system. Log in below to access our support portal
vischu.com
SUPPORT Plans
Support Basic
The perfect support option if you have a WordPress website and want to make sure it stays up to dateWordPress Support
- SUPPORT
- ∞ support tickets
- ∞ unlimited email support
- BACKUPS
- – daily system backups in case of hardware failure
- – daily offsite backups. your data is stored on a seperate server
- WORDPRESS UPDATES
- – monthly updates of your core WordPress installation
- – monthly updates of installed free plugins
- -monthly updates of installed paid plugins
- (update fees may apply)
- INFECTIONS
- – Constant monitoring of your website agains hacking attacks
- – Free cleaning of infected websites
- PLEASE NOTE
- Support contracts do not include enhancements (new functionality) to your site.
Support Advanced
The perfect support option if you need more and want us to take care of everything.WordPress Support +
- SUPPORT
- ∞ support tickets
- ∞ unlimited email support
- BACKUPS
- – daily system backups in case of hardware failure
- – daily offsite backups. your data is stored on a seperate server
- WORDPRESS UPDATES
- – monthly updates of your core WordPress installation
- – monthly updates of installed free plugins
- -monthly updates of installed paid plugins
- (update fees may apply)
- INFECTIONS
- – Constant monitoring of your website agains hacking attacks
- – Free cleaning of infected websites
- CONTENT UPDATES
- ∞ updates to the content of your site
- PLEASE NOTE
- Support contracts do not include enhancements (new functionality) to your site.
Support Basic
The perfect support option if you have a Joomla website and want to make sure it stays up to date.Joomla Support
- SUPPORT
- ∞ support tickets
- ∞ unlimited email support
- BACKUPS
- – daily system backups in case of hardware failure
- – daily offsite backups. your data is stored on a seperate server
- JOOMLA! UPDATES
- – monthly updates of your core Joomla! installation
- – monthly updates of installed free components, modules and plugins
- -monthly updates of installed paid components, modules and plugins
- (update fees may apply)
- INFECTIONS
- – Constant monitoring of your website agains hacking attacks
- – Free cleaning of infected websites
- PLEASE NOTE
- Support contracts do not include enhancements (new functionality) to your site.
Support Advanced
The perfect support option if you need more and want us to take care of everything.Joomla Support +
- SUPPORT
- ∞ support tickets
- ∞ unlimited email support
- BACKUPS
- – daily system backups in case of hardware failure
- – daily offsite backups. your data is stored on a seperate server
- JOOMLA! UPDATES
- – monthly updates of your core Joomla! installation
- – monthly updates of installed free components, modules and plugins
- -monthly updates of installed paid components, modules and plugins
- (update fees may apply)
- INFECTIONS
- – Constant monitoring of your website agains hacking attacks
- – Free cleaning of infected websites
- CONTENT UPDATES
- ∞ updates to the content of your site
- PLEASE NOTE
- Support contracts do not include enhancements (new functionality) to your site.